Policies & disclaimer

Policy

Policy: Readings are strictly confidential between the client and reader, and are only for adults the age of 18 or older.

Disclaimer

Disclaimer: Readings are for entertainment purposes only and you are responsible for your own actions/choices after the reading. If you need legal or medical advice, please seek assistance from the appropriate professionals.

Payment

Every session is paid by card when you book, securely through Stripe. Your time (or your workshop seat) is held for 30 minutes while you pay, and it is confirmed the moment your payment goes through.

Changes, cancellations and refunds

Times below are counted from the start of your session.

1. More than 24 hours before: reschedule or cancel from your booking page. Cancelling gives you an automatic full refund to your card.

2. Between 24 and 4 hours before: you can still reschedule from your booking page. Cancelling is no longer available online (that stays so if you move it to a later time), but you can use "Contact Amy" and I will decide with you what happens next.

3. Less than 4 hours before: please use "Contact Amy" on your booking page. Whether we move it, refund it or keep it is my call, because this time is set aside just for you.

Check-in readings: I start on your question soon after you pay, so a check-in can't be cancelled online. If something isn't right, contact me and I will make it right.

Check-in delivery: your reading is emailed within 24 hours of your payment, or within 48 hours for orders placed on a Saturday, because Sundays are my family days.

7-week course: cancel a class more than 24 hours ahead and it goes back to your course to schedule again. Refunds for the course itself are at my discretion; just ask.

Workshops: cancel your seat more than 24 hours ahead for an automatic full refund. If I ever have to cancel a workshop, everyone is refunded in full.

Refunds go back to the card you paid with. They usually appear within 5 to 10 business days, depending on your bank.

Every change starts from your booking page: the link is in your confirmation email.

Your privacy

Your name, email address, phone number (if you give one) and anything you share before a reading are used only to hold your session and to contact you about it. They are never sold or shared. Card payments are handled by Stripe, so your card details never reach this site. Newsletter emails include an unsubscribe link.

Session notes & your privacy

What is recorded: live readings and classes are held on Google Meet, and Google Meet's note-taker (Gemini) takes notes of what we say, with a transcript when it is available. Everyone in the call sees Google's own notice while it is on. Workshops and check-in readings are not transcribed.

Where it is kept: the notes are saved in my own Google account (Google Drive). This site reads them once and keeps a private copy, encrypted at rest. The site never changes or deletes anything in my Google Drive.

Your written summary: to draft it, the transcript is sent to Google's Gemini API on a paid plan, and Google does not use paid-plan data to train its models. I read, correct and approve every summary myself. Nothing written by AI reaches you without my approval.

Who sees what: the transcript and my private notes are for me only, as context for our next session. You see your approved summary in your private portal, and the full transcript only if I choose to share it with you. Nobody else sees any of it.

Your choices: you can choose not to receive written summaries when you book, or at any time in your portal. You can delete your reading records yourself in your portal (Profile & settings): the transcripts, drafts and summaries of your sessions so far are removed from this site straight away, and I am reminded to delete the original notes in my Google account. Sessions you have booked for later are noted as usual unless you tell me otherwise. Or simply ask me.

How long it is kept: session records are kept until you ask for them to be deleted. Booking and payment records are kept for as long as the law requires.

Your summaries, and the switch for them, are in your private portal.